How to raise a grievance
Use the official WhatsApp button on this page. Start the message with ‘Grievance’, briefly describe the issue, state the affected service or date, and say what resolution you are requesting.
Share only what is necessary
- Your name and the contact/account identifier already used with Market Sarthak
- A concise description and relevant non-sensitive screenshot, if needed
- Never send an OTP, password, PIN, broker credential, API key or full payment-card number
Tracking and escalation
Ask support to acknowledge the request and provide a reference. Formal response timelines, responsible officer details, escalation paths and auditable case status must be published after qualified legal review.